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Senior Manager Agri. Business

7.00 to 12.00 Years   Kolkata   04 Mar, 2021
Bajaj Allianz General Insurance Company Ltd
Job LocationKolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

  1. Field Co-Observations
  • Visit field and interact with team members (Claims Managers in States) and government officials to ensure Crop Cutting (CC) experiments are executed as per plans and minimize leakage/ negative impact on claims
  • Closely observe CC experiments, train the field team and better align with state officials (Joint effort of state government and BA) to ensure success of CC experiments
  • Increase field visits/ monitoring based on the natural calamities impacting agri. claims
  1. Claim Management
  • Analyze and compare threshold yield (benchmark yield as per government data) and actual yield (current data) data prepared by the team to ensure accuracy
  • Undertake manual claim calculations for claims such as post-harvest service claims and prevented sowing, and weather risk claims
  • Review claim calculations prepared by the team before system entries and claim disbursals across the 5 types of agri. claim disbursals
  1. Customer Service and Grievance Handling
  • Ensure processes and activities are in compliance with government, PMO, etc. requirements
  • Interact with customers (farmers) visiting HO, as needed
  • Receive, understand and respond to queries (by drafting letters) for all queries from state government and Government of India
  • Impart training to customer service call center teams to respond to queries appropriately from farmers (customers); Make surprise/ planned visits to the call center to monitor call quality and adherence to processes
  1. Coordination with Stakeholders (Legal, Non-Motor Claims, Procurement, Finance and IT)
  • Interact with legal team to supply all necessary details and data on cases, respond to their queries on ongoing cases, etc.; Review and cross check communication drafts to be shared with legal; Act as a witness from BAGIC, as needed
  • Follow up with Non-Motor Claims and Finance team for registration and payments of claims (end to end claim processing)
  • Coordinate with the IT department for developments, provide test cases, UAT testing, etc. and sign off
  1. Vendor management (Surveyors and Weather data)
  • Prior to beginning of season, interact with Vendors to share scope of work, timelines, operational guidelines, etc. Seek and review their quotation and assess vendor capabilities; Make recommendations for vendor selection and coordinate with Procurement team for selection; Coordinate with Corporate Legal for closure of contracting processes
  • On a daily basis, monitor vendor activities, review crop cutting reports, MIS, etc. to ensure deliverables are in line with expectations for crop cutting experiments / weather data
  1. Team development
  • Participate in selection process to identify right talent for positions within the team
  • Establish individual performance expectations and evaluation metrics, and regularly review individual performance
  • Identify and create development opportunities for team members to enhance domain knowledge
,

Keyskills :
claims reviewcustomer servicevendor selectionaccountancysalesfinancetest casesltdmiscall qualitystatements of work sowstate governmentcall center

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