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Job Location | Ludhiana |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Customer Service (International),General / Other Software |
EmploymentType | Full-time |
Receives, evaluates, and prioritizes incoming telephone, email and in person requests for assistance from users experiencing problems with Hardware, Software, Networking and Computer related technologies. Resolves simple and basic support issues Transfers unresolved issues to second tier technical support as per escalation matrix Documents and tracks occurrences in a Customer Relationship Management Software Works under minimal supervision on complex projects and may assist less experienced peersQualifications Graduate/ Post Graduate in Computer Science/ Information TechnologyFreshers may also apply. Preference will be given to candidates with experience in related field.,
Keyskills :
technical supportcustomer servicetroubleshootingcustomer relationsnetworkingcustomer relationship managementcomputer sciencecustomer relationshipinformation technologyrelationship managementlessbasicemailmatrixsciencehardwaresoftwaremanag