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JC Home Connect Master Supervisor A & B ( 82794205 )

5.00 to 8.00 Years   Agra (Uttar Pradesh)   11 May, 2025
Job LocationAgra (Uttar Pradesh)
EducationCS (Company Secretary)BE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Posted Date:08 May 2025Function/Business Area:Business OperationsLocation:Agra 2 - Yamuna Kinara RoadJob Responsibilities:

  1. Drive home connect and care operations in the assigned territory
  2. Source and train technicians by teeing up with target colleges
  3. Conduct classroom and on the job trainings for technicians
  4. Mentor and guide technicians to enhance productivity
  5. Ensure zero defect execution of home connect activity
  6. Drive home connect installation and fault repair related SLA
  7. Ensure customer satisfaction
  8. Ensure adherence to processes as per company defined SLAs
Education Requirement:Diploma / B.E / B.Tech (ECE / Telecommunication / IT / CS)Experience Requirement:5 - 8 yearsSkills & Competencies:
  1. Product service knowledge
  2. Knowledge of IT tools usage
  3. Speak local language
  4. Planning and organizing skills
  5. Team Management Skills
  6. Execution excellence
  7. Communication skills
  8. Coaching skills
  9. Customer focus
Please update your profile and upload resume to apply.Location Map: Agra 2 - Yamuna Kinara Road

Keyskills :
product service knowledgeteam management skillsplanning & organizing communication skillscustomer focus repair

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