Area Business Head - Phone Sales

Job Description

ABH is responsible for Training, hand holding the team and build relationship with thedistributor. He / She will also be responsible for achieving the sales target and maintainquality service standards.Campaign ManagementDaily morning huddle & day end review with the team on all running campaigns.Set the tone and asking rate for the day in the morning huddle.Ensure Call back are attended by the team.Ensure confirmed appointments are scheduled for the field.Daily Monitor ANI/CFR till closed therefore, ensuring 80% Login to issuance.Ensure seamless execution of ongoing campaigns.Telephonic Sales & Service ConversionShould always be on the floor.Should actively listen to the calls and barge in if necessary: for effective delivery bythe caller.Give regular feedback and inputs to the caller for bettering the call quality.Should ensure Call Quality is never compromised.Target OrientationShould always be abreast of the current business situation like no. Of leads,conversion %, business numbers, call numbers.TrainingRegular training to be imparted to the team.To clearly analyse from the calls/data of the caller if call opening/closure is aproblem and lead by example.Team Management and Sales target achievementEnsure excellent handholding to maximize productivity.Ensure and demonstrate supportive behaviour to the team.Ensure and demonstrate supportive behaviour with other functions in theorganisation.

Keyskills :
vrmbancalife insuranceteam managementteleverticalvirtual channel