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Customer Care Associate @Ahmedabad

0.00 to 10.00 Years   Ahmedabad, Gujarat   23 Sep, 2024
KK HR Services
Job LocationAhmedabad, Gujarat
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

1. Customer Service

  • The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically.
  • He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
  • The host has to religiously obtain customerxe2x80x99s valued feedback and data in the prescribed format.
  • The host has to maintain customer database with product details in the follow up register.
  • The role involves writing down customersxe2x80x99 requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
  • The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
  • The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
  • The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
  • Exit interview of the customers who have not purchased and share feedback with the SM.
Job Type: Full-time Salary: 918,000.00 - 919,000.00 per month Schedule:
  • Day shift
Ability to commute/relocate:
  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
  • Higher Secondary(12th Pass) (Preferred)
Experience:
  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
Language:
  • English (Preferred)
  • Hindi (Preferred)
Speak with the employer91 6353076225

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