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Service Desk Executive

Fresher   Ahmedabad, Gujarat   19 Oct, 2025
XpertNest
Job LocationAhmedabad, Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Service Desk Executive, your role involves managing and resolving support tickets for clients using the ServiceNow platform. Your key responsibilities include:- Monitoring, managing, and resolving incoming IT service tickets through ServiceNow.- Providing L1 and basic L2 support for user issues related to hardware, software, network, and systems.- Ensuring timely and professional communication with clients in the UK time zone.- Escalating complex issues to the appropriate internal teams and following up until resolution.- Maintaining accurate documentation of incidents, service requests, and resolutions.- Ensuring SLAs are met and adhering to quality standards in customer support.- Providing regular updates to clients and internal stakeholders on ticket progress.- Collaborating with internal IT and development teams for issue resolution and continuous improvement.As for the required skills and qualifications, you should have:- 2-4 years of proven experience as a Service Desk Executive / IT Support Executive.- Hands-on experience with ServiceNow or similar ticketing systems.- Strong understanding of IT support processes and tools.- Excellent verbal and written communication skills in English.- Ability to work independently and collaboratively in a team.- Comfortable working in the UK time zone (mandatory).- Ability to join immediately (no notice period or max 7 days).,

Keyskills :
ServiceNowService Desk ExecutiveIT Support ExecutiveIT support processesVerbalwritten communication

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