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Customer Service (Inside Sales) Manager

1.00 to 10.00 Years   All India, Pune   20 Jul, 2026
provilac milk
Job LocationAll India, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As an Inside Sales Executive at Provilac, your role will involve connecting with potential customers through various communication channels, handling inbound inquiries, guiding customers through the subscription process, and maintaining strong relationships with customers. Your responsibilities will include:- Connecting with potential customers through calls and other communication channels- Handling inbound inquiries and providing accurate information about products and services- Guiding customers through the subscription process and assisting in onboarding- Building and maintaining strong relationships with customers- Following up with interested prospects and ensuring timely communication- Maintaining records of customer interactions using Excel- Coordinating with internal teams to ensure smooth service delivery- Addressing customer queries and resolving concerns effectively- Identifying opportunities to enhance customer engagement and retentionTo excel in this role, you should possess:- Excellent communication and interpersonal skills- Strong customer handling and relationship-building abilities- Basic knowledge of MS Excel- Good organizational and follow-up skills- Ability to work in a fast-paced environmentQualifications required for this position include:- Graduate in any discipline- Freshers with strong communication skills can apply- Prior experience in sales is an added advantageJoin Provilac, a premium dairy brand dedicated to delivering fresh, natural, and high-quality dairy products directly from farms to customers. With a strong presence across multiple cities, we are committed to providing a seamless customer experience and building long-term relationships. As an Inside Sales Executive at Provilac, your role will involve connecting with potential customers through various communication channels, handling inbound inquiries, guiding customers through the subscription process, and maintaining strong relationships with customers. Your responsibilities will include:- Connecting with potential customers through calls and other communication channels- Handling inbound inquiries and providing accurate information about products and services- Guiding customers through the subscription process and assisting in onboarding- Building and maintaining strong relationships with customers- Following up with interested prospects and ensuring timely communication- Maintaining records of customer interactions using Excel- Coordinating with internal teams to ensure smooth service delivery- Addressing customer queries and resolving concerns effectively- Identifying opportunities to enhance customer engagement and retentionTo excel in this role, you should possess:- Excellent communication and interpersonal skills- Strong customer handling and relationship-building abilities- Basic knowledge of MS Excel- Good organizational and follow-up skills- Ability to work in a fast-paced environmentQualifications required for this position include:- Graduate in any discipline- Freshers with strong communication skills can apply- Prior experience in sales is an added advantageJoin Provilac, a premium dairy brand dedicated to delivering fresh, natural, and high-quality dairy products directly from farms to customers. With a strong presence across multiple cities, we are committed to providing a seamless customer experience and building long-term relationships.

Keyskills :
Interpersonal skillsCustomer handlingMS ExcelExcellent communicationRelationshipbuildingOrganizational skills

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