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Customer Service Representative - BFSI Operations

Fresher   All India, Delhi   17 Jun, 2026
IDFC FIRST Bank
Job LocationAll India, Delhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a member of the team, your main role will be to provide excellent customer service and support to clients for their banking needs. You will be responsible for resolving customer queries, processing transactions, and maintaining accurate records.Key Responsibilities:- Handle customer inquiries effectively via phone, email, and chat.- Process transactions accurately and efficiently.- Resolve customer issues and complaints promptly.- Maintain precise records of customer interactions.- Ensure compliance with bank policies and procedures.- Achieve daily and monthly targets.- Upsell bank products and services to customers.Qualifications Required:- High school diploma or equivalent.- Excellent communication and interpersonal skills.- Strong customer service orientation.- Proficiency in MS Office Suite.- Basic understanding of banking operations.- Ability to work both independently and as part of a team.(Note: The job description does not include any additional details about the company.) Role Overview:As a member of the team, your main role will be to provide excellent customer service and support to clients for their banking needs. You will be responsible for resolving customer queries, processing transactions, and maintaining accurate records.Key Responsibilities:- Handle customer inquiries effectively via phone, email, and chat.- Process transactions accurately and efficiently.- Resolve customer issues and complaints promptly.- Maintain precise records of customer interactions.- Ensure compliance with bank policies and procedures.- Achieve daily and monthly targets.- Upsell bank products and services to customers.Qualifications Required:- High school diploma or equivalent.- Excellent communication and interpersonal skills.- Strong customer service orientation.- Proficiency in MS Office Suite.- Basic understanding of banking operations.- Ability to work both independently and as part of a team.(Note: The job description does not include any additional details about the company.)

Keyskills :
Interpersonal skillsCustomer service orientationMS Office SuiteBanking operations

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