Customer Service Representative III

Job Description

Role Overview:You will be part of a dynamic team in Sricity, India at IFF, a global leader in flavors, fragrances, food ingredients, and health & biosciences. Your role will involve driving seamless end-to-end OTC operations, enhancing customer satisfaction, ensuring accurate order processing, and acting as a bridge between customers and internal teams. Your proactive communication and coordination skills will be crucial in improving efficiency and service excellence.Key Responsibilities:- Drive seamless end-to-end OTC operations- Enhance customer satisfaction through timely service and issue resolution- Ensure accurate order processing and delivery commitments- Act as a strong bridge between customers and internal teams- Improve efficiency through proactive communication and coordinationQualifications Required:- Experience in Customer Service / Order Management / OTC processes- Hands-on exposure to SAP (SD/MM preferred)- Strong Excel and data analysis skills- Excellent communication and stakeholder management- Ability to multitask and manage high-volume operations- Customer-centric approach with a strong ownership mindsetAdditional Company Details:At IFF, you will have the opportunity to work on end-to-end OTC operations, collaborate with cross-functional and global teams, and experience a dynamic and inclusive work environment. The company values workplace diversity and inclusion, encouraging colleagues to bring their authentic selves to work regardless of their background or identity.For more information on workplace diversity and inclusion at IFF, you can visit IFF.com/careers/workplace-diversity-and-inclusion. Role Overview:You will be part of a dynamic team in Sricity, India at IFF, a global leader in flavors, fragrances, food ingredients, and health & biosciences. Your role will involve driving seamless end-to-end OTC operations, enhancing customer satisfaction, ensuring accurate order processing, and acting as a bridge between customers and internal teams. Your proactive communication and coordination skills will be crucial in improving efficiency and service excellence.Key Responsibilities:- Drive seamless end-to-end OTC operations- Enhance customer satisfaction through timely service and issue resolution- Ensure accurate order processing and delivery commitments- Act as a strong bridge between customers and internal teams- Improve efficiency through proactive communication and coordinationQualifications Required:- Experience in Customer Service / Order Management / OTC processes- Hands-on exposure to SAP (SD/MM preferred)- Strong Excel and data analysis skills- Excellent communication and stakeholder management- Ability to multitask and manage high-volume operations- Customer-centric approach with a strong ownership mindsetAdditional Company Details:At IFF, you will have the opportunity to work on end-to-end OTC operations, collaborate with cross-functional and global teams, and experience a dynamic and inclusive work environment. The company values workplace diversity and inclusion, encouraging colleagues to bring their authentic selves to work regardless of their background or identity.For more information on workplace diversity and inclusion at IFF, you can visit IFF.com/careers/workplace-diversity-and-inclusion.

Keyskills :
Customer ServiceOrder ManagementSAPExcelData AnalysisCommunicationStakeholder ManagementProcess ImprovementOTC processesWorkflow OptimizationGlobal Customers