Incident Manager - Assistant Vice President 2

Job Description

Role Overview:As an Incident Manager at State Street, you will be part of the Major Incident Management function within Global Production Management. Your role will involve coordinating the resolution of critical Major Incidents by utilizing technical and business resources. You will be responsible for executing the Incident Management process tasks in adherence with global standards and acting as a direct escalation point for incidents. Additionally, you will lead conference calls to advise business stakeholders of major incidents, communicate to a global audience including executive management, and interface with key stakeholders in a high-pressure environment. Your role will also involve performing impact and risk analysis to ensure risks/impacts to customers/clients are thoroughly understood.Key Responsibilities:- Coordinate the resolution of critical Major Incidents utilizing technical and business resources- Execute the Incident Management process tasks in adherence with global standards- Act as a direct escalation point for incidents and identify and document key risks/process issues or concerns observed during incident management for handover to Problem Management- Lead conference calls to advise business stakeholders of major incidents occurring in the environment- Communicate to a global audience, including executive management, providing details of the incident and impacts to the business, including next steps and root cause analysis- Interface with key stakeholders in a high-pressure environment, with the ability to engage individuals across a range of backgrounds and levels of seniority- Perform impact and risk analysis to ensure the risks/impacts to customer/clients are thoroughly understoodQualifications Required:- Proven analytical and problem-solving skills- Exception Resolution Skills; oversee and engage in global Major Incident resolution activities- Understanding of IT roles and responsibilities; quickly construct and manage virtual teams with skill levels needed for fast service restoration- Demonstrated ability to succinctly identify and summarize key findings to various stakeholders- Demonstrated ability to think both tactically and strategically- Proven stakeholder management including with senior leadership- Strong collaboration skills; ability to listen and understand without interruption and remain calm and composed, especially in stressful situations- Good stakeholder management, able to work well under pressure and deal with demanding stakeholders across the business- Ability to work across countries and regions- Understanding of how cross-platform technologies work- Ability and aptitude to pick up new technologies and proceduresAdditional Company Details:State Streets technology function, Global Technology Services (GTS), is vital to the company and is the key enabler for delivering data and insights to clients. They are driving the companys digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence, and robotics process automation. State Street offers a collaborative environment where technology skills and innovation are valued in a global organization, providing opportunities for technical talent to join the team and deliver creative technology solutions that help in becoming an end-to-end, next-generation financial services company. State Street is committed to creating a great work environment with competitive benefits packages, inclusive of medical care, insurance, savings plans, flexible work programs, and development opportunities. They value diversity, inclusion, and social responsibility, actively engaging with communities worldwide. State Street is an equal opportunity and affirmative action employer.Note: For more information, you can visit StateStreet.com/career. Role Overview:As an Incident Manager at State Street, you will be part of the Major Incident Management function within Global Production Management. Your role will involve coordinating the resolution of critical Major Incidents by utilizing technical and business resources. You will be responsible for executing the Incident Management process tasks in adherence with global standards and acting as a direct escalation point for incidents. Additionally, you will lead conference calls to advise business stakeholders of major incidents, communicate to a global audience including executive management, and interface with key stakeholders in a high-pressure environment. Your role will also involve performing impact and risk analysis to ensure risks/impacts to customers/clients are thoroughly understood.Key Responsibilities:- Coordinate the resolution of critical Major Incidents utilizing technical and business resources- Execute the Incident Management process tasks in adherence with global standards- Act as a direct escalation point for incidents and identify and document key risks/pr

Keyskills :
Analytical skillsStakeholder managementProblemsolving skillsIT rolesresponsibilitiesCollaboration skillsCross platform technologiesNew technologies