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Insurance Customer Service Representative

Fresher   All India, Pune   26 May, 2026
Policybazaarcom
Job LocationAll India, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:You will be the primary point of contact for customers, resolving their inquiries and ensuring their satisfaction.Key Responsibility:- Handle customer inquiries via phone, email, and chat- Resolve customer complaints effectively and efficiently- Provide information about insurance products and services- Maintain accurate records of customer interactions- Meet customer service KPIs- Collaborate with other departments to resolve complex issuesQualification Required:- Bachelors degree in any discipline- Excellent communication and interpersonal skills- Strong problem-solving skills- Experience in customer service is preferred- Knowledge of insurance products is a plusAdditional Details:The company offers competitive salary and benefits, opportunities for career growth, a positive and supportive work environment, training and development programs. A typical day in this role will involve answering customer inquiries, resolving issues, and providing support to ensure a positive customer experience. Role Overview:You will be the primary point of contact for customers, resolving their inquiries and ensuring their satisfaction.Key Responsibility:- Handle customer inquiries via phone, email, and chat- Resolve customer complaints effectively and efficiently- Provide information about insurance products and services- Maintain accurate records of customer interactions- Meet customer service KPIs- Collaborate with other departments to resolve complex issuesQualification Required:- Bachelors degree in any discipline- Excellent communication and interpersonal skills- Strong problem-solving skills- Experience in customer service is preferred- Knowledge of insurance products is a plusAdditional Details:The company offers competitive salary and benefits, opportunities for career growth, a positive and supportive work environment, training and development programs. A typical day in this role will involve answering customer inquiries, resolving issues, and providing support to ensure a positive customer experience.

Keyskills :
Interpersonal skillsCustomer serviceExcellent communicationProblemsolving skills

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