Operations Manager - Travel and Reservations

Job Description

Role Overview:As the Operations Manager Travel at Luxury Cloud, your primary responsibility will be to manage high-end travel experiences, focusing on luxury hotel bookings and services for HNI/VIP clients. You will need to be detail-oriented, client-focused, and have strong relationships with luxury hotel brands and travel partners.Key Responsibilities:- Handle domestic and international hotel bookings for high-end and VIP clients, negotiating for the best rates, upgrades, and complimentary services.- Design and execute customized travel itineraries with luxury services, experiences, and logistics, offering personalized experiences such as private transfers, exclusive tours, and special event access.- Serve as a point of contact for all client travel requirements, maintaining high levels of customer satisfaction by offering prompt support, accurate information, and premium service.- Build a strong vendor network including DMCs, hotel partners, transport providers, and local concierge services, ensuring seamless coordination for smooth travel execution.- Manage booking confirmations, payment tracking, vouchers, invoices, and other travel documents, maintaining accurate records of client preferences, bookings, and follow-up schedules.- Provide real-time assistance during travel disruptions or emergencies, being available for urgent client requirements beyond office hours when needed.- Analyse trip feedback and client behavior to improve services, maintain reports on booking trends, client satisfaction, and partner performance.Qualifications Required:- Bachelors degree in Hospitality, Travel & Tourism, or related field.- Minimum 4 years of experience in travel operations, preferably with a luxury travel company or concierge service.Additional Company Details (if present):Luxury Cloud, a brand of Travel Oyster India Pvt Ltd, has been a leader in the travel industry for over 27 years. Specializing in creating bespoke holidays and unforgettable travel experiences, Luxury Cloud has partnerships with premium global hotel chains like Four Seasons, Hyatt Prive, and Belmond, planning holidays to over 200 destinations across 65 countries, serving more than 20,000 travelers. Catering to both leisure and business travelers, Luxury Cloud offers comprehensive services including air tickets, accommodations, visas, travel insurance, and event planning, addressing individual client needs with professionalism and reliability. Role Overview:As the Operations Manager Travel at Luxury Cloud, your primary responsibility will be to manage high-end travel experiences, focusing on luxury hotel bookings and services for HNI/VIP clients. You will need to be detail-oriented, client-focused, and have strong relationships with luxury hotel brands and travel partners.Key Responsibilities:- Handle domestic and international hotel bookings for high-end and VIP clients, negotiating for the best rates, upgrades, and complimentary services.- Design and execute customized travel itineraries with luxury services, experiences, and logistics, offering personalized experiences such as private transfers, exclusive tours, and special event access.- Serve as a point of contact for all client travel requirements, maintaining high levels of customer satisfaction by offering prompt support, accurate information, and premium service.- Build a strong vendor network including DMCs, hotel partners, transport providers, and local concierge services, ensuring seamless coordination for smooth travel execution.- Manage booking confirmations, payment tracking, vouchers, invoices, and other travel documents, maintaining accurate records of client preferences, bookings, and follow-up schedules.- Provide real-time assistance during travel disruptions or emergencies, being available for urgent client requirements beyond office hours when needed.- Analyse trip feedback and client behavior to improve services, maintain reports on booking trends, client satisfaction, and partner performance.Qualifications Required:- Bachelors degree in Hospitality, Travel & Tourism, or related field.- Minimum 4 years of experience in travel operations, preferably with a luxury travel company or concierge service.Additional Company Details (if present):Luxury Cloud, a brand of Travel Oyster India Pvt Ltd, has been a leader in the travel industry for over 27 years. Specializing in creating bespoke holidays and unforgettable travel experiences, Luxury Cloud has partnerships with premium global hotel chains like Four Seasons, Hyatt Prive, and Belmond, planning holidays to over 200 destinations across 65 countries, serving more than 20,000 travelers. Catering to both leisure and business travelers, Luxury Cloud offers comprehensive services including air tickets, accommodations, visas, travel insurance, and event planning, addressing individual client needs with professionalism and reliability.

Keyskills :
Luxury travelHotel bookingsClient communicationVendor managementOperations managementCrisis managementReporting