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Payroll Customer Service Representative

Fresher   All India, Pune   26 May, 2026
Accenture in India
Job LocationAll India, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Service Associate at Accenture, your role will involve helping insurers redefine their customer experience and accelerate their innovation agenda in the US retirement industry. You will be part of the Retirement services team, focusing on activities such as 401k, 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, and Plan Implementation Processes. Your responsibilities will include managing and facilitating financial transactions, including payment processing, reconciliation, fraud detection, risk management, and customer support.Key Responsibilities:- Quality check for the Payout Process- Root Cause Analysis (RCA) of errors- Maintain Service Level Agreements (SLA)- Create and maintain process documentsQualifications Required:- Any GraduationAbout Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With expertise across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by an extensive network of Advanced Technology and Intelligent Operations centers. The 784,000 employees at Accenture deliver on the promise of technology and human ingenuity every day, serving clients in over 120 countries. Embracing change, Accenture creates value and shared success for clients, employees, shareholders, partners, and communities. Please note that additional details about the company were not provided in the job description. As a Customer Service Associate at Accenture, your role will involve helping insurers redefine their customer experience and accelerate their innovation agenda in the US retirement industry. You will be part of the Retirement services team, focusing on activities such as 401k, 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, and Plan Implementation Processes. Your responsibilities will include managing and facilitating financial transactions, including payment processing, reconciliation, fraud detection, risk management, and customer support.Key Responsibilities:- Quality check for the Payout Process- Root Cause Analysis (RCA) of errors- Maintain Service Level Agreements (SLA)- Create and maintain process documentsQualifications Required:- Any GraduationAbout Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With expertise across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by an extensive network of Advanced Technology and Intelligent Operations centers. The 784,000 employees at Accenture deliver on the promise of technology and human ingenuity every day, serving clients in over 120 countries. Embracing change, Accenture creates value and shared success for clients, employees, shareholders, partners, and communities. Please note that additional details about the company were not provided in the job description.

Keyskills :
Retirement SolutionsCustomer ServiceFinancial TransactionsPayment ProcessingReconciliationFraud DetectionRisk ManagementPayment Operations

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