Sales Strategy & Operations Analyst, Tier 1

Job Description

You will be part of Fastlys Global Sales Operations team, providing Tier 1 Sales Operations support for International Sales teams in EMEA and JAPAC. Your main responsibilities will include partnering closely with the Tier 1 Sales Operations lead, EMEA and JAPAC Field operations team, Channel and SE operations, Marketing operations, and IT Business Systems teams.**Key Responsibilities:**- Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model, focusing on EMEA and JAPAC sales team support through process documentation, managing and responding to sales inquiries within defined SLAs, and escalating to Tier 2 support level teams as needed.- Manage defined Tier 1 scope related sales inquiries from the EMEA and JAPAC teams and escalate other inquiries to the appropriate Tier 2 support teams.- Assist EMEA and JAPAC sales operations teams with basic sales operations tasks including data hygiene tasks, account and lead routing validation, and basic reporting in SFDC.- Assist with new hire onboarding for Salesforce CRM and Sales tools, partnering with the Tier 1 Sales Operations Support lead and Sales Enablement teams.**Qualifications Required:**- 1-2 years of combined sales, SDR, or sales operations experience, ideally at a high-tech or SaaS based company.- Working knowledge of Salesforce and other sales tools like ZoomInfo and Outreach.- Basic reporting skills in Salesforce and other tools, as well as basic Excel or Google Sheets skills to compile simple business analysis.- Strong communication skills and willingness to learn new things quickly.*Work Hours:*- Work hours from 2 pm - 11 pm (IST), with occasional extensions to EMEA and APJ friendly time-zones.*Work Location & Travel Requirements:*- Location: Pune, India office.- No travel required unless specified by your manager.*Benefits:*- Fastly provides comprehensive benefits starting on the first day of employment.- Benefits packages may vary depending on the country where you work.Fastly is committed to equal employment opportunity, ensuring a safe work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to various factors. You will be part of Fastlys Global Sales Operations team, providing Tier 1 Sales Operations support for International Sales teams in EMEA and JAPAC. Your main responsibilities will include partnering closely with the Tier 1 Sales Operations lead, EMEA and JAPAC Field operations team, Channel and SE operations, Marketing operations, and IT Business Systems teams.**Key Responsibilities:**- Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model, focusing on EMEA and JAPAC sales team support through process documentation, managing and responding to sales inquiries within defined SLAs, and escalating to Tier 2 support level teams as needed.- Manage defined Tier 1 scope related sales inquiries from the EMEA and JAPAC teams and escalate other inquiries to the appropriate Tier 2 support teams.- Assist EMEA and JAPAC sales operations teams with basic sales operations tasks including data hygiene tasks, account and lead routing validation, and basic reporting in SFDC.- Assist with new hire onboarding for Salesforce CRM and Sales tools, partnering with the Tier 1 Sales Operations Support lead and Sales Enablement teams.**Qualifications Required:**- 1-2 years of combined sales, SDR, or sales operations experience, ideally at a high-tech or SaaS based company.- Working knowledge of Salesforce and other sales tools like ZoomInfo and Outreach.- Basic reporting skills in Salesforce and other tools, as well as basic Excel or Google Sheets skills to compile simple business analysis.- Strong communication skills and willingness to learn new things quickly.*Work Hours:*- Work hours from 2 pm - 11 pm (IST), with occasional extensions to EMEA and APJ friendly time-zones.*Work Location & Travel Requirements:*- Location: Pune, India office.- No travel required unless specified by your manager.*Benefits:*- Fastly provides comprehensive benefits starting on the first day of employment.- Benefits packages may vary depending on the country where you work.Fastly is committed to equal employment opportunity, ensuring a safe work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to various factors.

Keyskills :
Sales OperationsSalesforce CRMData AnalysisExcelGoogle SheetsCommunication SkillsSales SupportSales ReportingSales EnablementSalesforceZoomInfoTableauSales ToolsOutreach6SenseClariLooker