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Job Location | Australia |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | mbedded, VLSI |
EmploymentType | Full-time |
Document all communication with customers in the CRM.Notify/Discuss with TL/Manager on tickets that require assistance.Plan and constantly work on upgrading tech and product expertise.Contribute to the knowledge base/ Tech ForumExperience with Microsoft Server 2008/2012.3- 6 years customer service experience.Extremely customer focused with high level of empathy and other soft skills.A working knowledge of VoIP, related protocols, and standards preferred.Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.
Keyskills :
assemblyinstallationsupportenvironmentapplicationimplementationstructuredcablingwindowsserver2003electronicstelecommunicationsdatacablingwanlan