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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
DO WHAT YOU LOVEAdministrator - MobilityTroubleshootingAnalyze problems with the service and resolve the issues, Gather information from customers either by chat or e- mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ ISP/ carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install / Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/ reducing the queue size- Resolving Technical issues at level 1( Incident and Service request)Hardware and Software ManagementMonitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports Providing New Desktop Installation and Software Installation Reports, Make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti- virus on servers and monitoring the anti- virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets Updating KB and CMDB whenever there is a need Handling Backup Activites on daily, weekly and Monthly . Generating the Reports on all Backup acitivites. Process ComplianceGather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report ), Folowing the various Escalation Matrix ( Vendor , Internal and Customer defined ), Ensure tickets are closed post user / customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA Technology:- Hardware and Networking- Operating Systems - Server & Desktop Windows 2Kx, Windows x- Active Directory- Mobility - Client End - BES Desktop Manager/ EA/ Troubleshooting Mailfow and client end issues.Behavioral- Communication- Planning & OrganizingProcess- Configuration Mnaagement- Financial Management- Capacity Management- SLA ManagementI hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.,
Keyskills :
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