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Application Tech Support Practitioner

4.00 to 10.00 Years   Bangalore   11 Dec, 2020
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Bengaluru
  • Must Have Skills :Contact Center Technology Operations
  • Good To Have Skills :Contact Center Workforce Management
  • Job Requirements :
      • Key Responsibilities : A: Involves duties and roles ranging from day-to-day management and troubleshooting to big-picture decisions on how to measure agent performance and track customer satisfaction levels B: Politely answer inbound calls and respond to customer inquiries in a timely manner C: Provide personalized customer service by responding to the needs of customers D: Resource has to exposure and skilled to mitigate vulnerabilities,Drive automation path E: Invlove in scripting and manageability knowledge queries
      • Technical Experience : a: Minimum 4 years of IPT b : 4 years of experience on market centric contact center solutions , SDWAN , SaaS , Security c: Hands on experience on Change, Problem , Patch management d: Call Center Technologies hands on experience in Cisco UCCE or UCCX, Verint , WFM , VG, Call Manager , Kurmi, NICE, SBC, Sonos , Cube , Unity , Webex, Edge, Network Basics, Collaboration Technology
      • Professional Attributes : a: Client Interaction experience is a must b: Excellent analytical and communication skills c: Leadership Quality d: CISCO, UCCX, WFM and Webex
    • Additional Information : a: Graduate in regular 15 year full time b: flexible to support shifts when ever it necessary
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Keyskills :
call managerinbound callscontact centercustomer servicepatch managementclient interactioncommunication skillsprofessional servicescustomer satisfactiontechnology operationsinformation technologycall center

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