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Call Center Supervisor

11.00 to 21.00 Years   Bangalore,Singapore, Oman, Qatar, Saudi Arabia, Other Uttar Pradesh, Ambedkar Nagar, Kuwait, Other T   01 Mar, 2025
ODH DEVELOPERS PRIVATE LIMITED
Job LocationBangalore,Singapore, Oman, Qatar, Saudi Arabia, Other Uttar Pradesh, Ambedkar Nagar, Kuwait, Other T
EducationNot Mentioned
SalaryNot Disclosed
IndustryHospitality
Functional AreaFinance / Accounts / TaxCustomer Care Executive
EmploymentTypeFull-time

Job Description

    We are looking for a competentCall center supervisorto organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.Responsibilities
    • Assist in the formulation of targets for individuals and teams
    • Hire and onboard new employees
    • Answer questions from staff and provide guidance and feedback
    • Anticipate escalation and take over calls when needed
    • Devise ways to optimize procedures and keep staff motivated
    • Measure performance with key metrics such as call abandonment, calls waiting etc.
    • Ensure adherence to policies for attendance, established procedures etc.
    • Keep management informed on issues and problems
    • Prepare monthly/annual results and performance reports

Keyskills :
problem solvingnegotiation skillscommunication skills

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