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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne , Australia. IDP s core business lines include student placement to Australia , US , UK , Canada and New Zealand institutions , English - language testing and training. Weare setting out to be the worlds leading platform and connectedinternational student community through building tons of new products toput our customers at the heart of everything we do.For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers , we help them experience life - changing opportunities. For more than 2 , 000 employees in more than 50 countries , IDP Education is a specialist employer of choice in major cities across the globe. If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture , then come and join us as we undergo our digital revolution.Responsibilities:Handling outbound callsSpeaks professionallyRespond to basic studentqueriesHave basic understanding ofeducation industryResearch required informationusing available resourcesHandle and address customercomplaints / issuesClassify the calls based ontheir importance as per defined criteriaIdentify and escalate prioritystudents Follow up customer calls wherenecessaryRequirements:Bachelor (or above) qualification 1 - 2 years of call handling experience with at least 6 months in an outbound experience in call centerProficient in relevant computer applicationsKnowledge of customer service principles and practicesCustomer service experience Knowledge of administration and clerical processes,
Keyskills :
networking english agile training idp education basic research testing utbound business cce call placement universities center