Collaboration (Skype/Teams) Admin

Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity s IT Software and Systems Administration Teams support mainframe, Unix, Linux, and Windows based servers. This includes installation, configuration, ongoing maintenance, and backup/recovery of physical and virtual servers. They monitor servers for performance and availability and works with customers and vendors to troubleshoot hardware and software issues. TE s IT Software and Systems Administration Teams analyze application requirements and recommend appropriate hardware configuration to meet requirements, install, configure, upgrade, monitor, troubleshoot technical systems software such as middleware, portal, e-mail, collaboration, unified communications, systems monitoring, trouble ticketing, software distribution, etc. They also evaluate new products, upgrade features, and recommend toolset selection.COMPANY:TE Connectivity Ltd. is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.comROLE:Responsible for management of a blended on-prem/online Skype for Business/MS Teams platform containing ~30 servers and ~50K users located in EMEA, Americas and APAC. Responsible for management of an integrated third provider audio conferencing provider InterCall containing ~6 active/active integration servers Responsible for innovation and automation in the Skype/Teams area and admin tools. The ideal candidate will be a good team player with prior experience in a similar role.Requirements:Architect and Implement broad base Collaboration solutions on platforms including, but not limited to Skype for Business Server versions 2013/2016/2019 as well as Skype for Business Online and Microsoft Teams Plan, lead and execute Skype/Teams Administration activities in a large multi component virtualized farm Participate and own Skype/TEAMS platform incidents in SNOW from onset to resolution including P1/P2 and RCA/CAP Ability to architect, develop and support Skype/Teams Administration utilities via PowerShell Plan and lead technical implementations of major Skype/Teams projects Provide technical training and mentoring to other professional employees including but not limited to Knowledge Base articles and other user facing collateral and Service Desk Provide technical briefings to team members and management Strong sys admin troubleshooting and problem-solving skills Experience with Skype for Business Enterprise Voice integrations including SIP/SBC endpoint, dial plan and voice plan management Experience with Intercall, ResPlus and Clarity/Converge 3rd party ACP integrations Create and maintain comprehensive build configuration/ server runbook documentation Participate in second level Collaboration support, including occasional weekend, evening and overtime activities Serve as a liaison to Infra Ops teams for dependency related hardware platforms including Win Server, VMWare and SaaS based ProxyAdditional Requirements:1. BS in Computer Science, IT, or related field 2. Proven 3-5 years of working experience as an Exchange Administrator 3. Excellent written and verbal English communication skills 4. Solid organizational skills including attention to detail and multi-tasking skills 5. Relevant IT certifications (ITIL, PMP, MCTS and MCITP for Skype for Business/MS Teams configurations) a plusCompetencies:Position Competencies: Strong Collaboration Skills.CompetenciesValues: Integrity, Accountability,Teamwork, Innovation,

Keyskills :
continuous improvement facilitationservice deskknowledge baseproblem solvingcomputer scienceequipment supplyenterprise voicecorporate liaisontechnical trainingworking experiencemedical technology