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Collection Specialist

1.00 to 4.00 Years   Bangalore   16 Mar, 2025
Krazybee Services Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryFinTech
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Title: Collection SpecialistLocation: BangaloreJob Summary:We are seeking a highly motivated and detail-oriented Collection Specialistto join our team. The ideal candidate will be responsible for managing and maintaining customer accounts, ensuring timely collection of outstanding payments, resolving billing discrepancies, and providing exceptional customer service to maintain strong client relationships.Key Responsibilities:
    1. Accounts Receivable Management:
    • Monitor and manage customer accounts to ensure timely collection of outstanding balances.
    • Contact customers via phone, email, and other communication channels to follow up on overdue payments.
    1. Payment Processing:
    • Record and process payments accurately in the system.
    • Reconcile accounts to ensure all payments are accounted for and properly posted.
    1. Dispute Resolution:
    • Investigate and resolve billing discrepancies and disputes in coordination with internal teams.
    1. Reporting:
    • Prepare and maintain regular reports on collection activities, outstanding payments, and aging accounts.
    • Share updates on key accounts and escalate issues as needed.
    1. Customer Relationship Management:
    • Build and maintain positive relationships with customers to facilitate smooth collections.
    • Educate clients on payment terms, policies, and processes.
    1. Compliance:
    • Adhere to company policies and industry regulations related to debt collection.
    • Maintain confidentiality and security of customer financial information.
    Qualifications:Graduation / Diploma / PUC with relevant work experiance.Languages:EnglishHindiHow to Apply:Interested candidates are invited to submit their resume and cover letter to [hidden_email | Anchily:hidden_mobile/hidden_mobile/ Nikhila:hidden_mobile Hasrat- hidden_mobile]. Please include Voice Process Application in the subject line.Disclaimer:This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.Data Utilization Disclaimer:By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.

Keyskills :
customer supportvoice processdomestic bpo

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