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Compute Technical Support Engineer

5.00 to 7.00 Years   Bangalore   30 Sep, 2020
IBM India Pvt Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. The Compute Advanced Customer Support team is seeking cloud support engineers with strong technical background that enjoy solving problems and working with customers. As IBM Cloud s technical support organization, qualified candidates will have a passion for helping customers with a determination to improve the overall client experience by quickly identifying and resolving problems. The Compute Cloud Support Engineer role provides technical support to clients of our infrastructure-based offerings and services. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of our customers. Responsibilities:

  • Diagnose and troubleshoot issues reported by IBM Cloud customers.
  • Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
  • Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer s satisfaction.
  • Work with engineering, operations, and management to diagnose and resolve critical issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
  • 5+ years experience working directly with customers.
  • 5+ years experience working in the cloud computing industry with a focus around compute and infrastructure services.
  • 5+ years experience troubleshooting complex issues using problem determination and best practices.
  • 5+ years leading and mentoring teams.
  • Bachelor s degree in Networking, Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
  • Excellent communication skills - oral and written
  • Industry certifications related to compute technologies such as Linux, Microsoft Windows, VMware (RHCE, RHCSA, VMWare, Microsoft MCSA, MCSE)
  • Linux (CentOS/RedHat,Ubuntu/Debian)
  • Expert level experience in one or more of these specialized areas:
  • Expert level industry and vendor certifications related to infrastructure offerings
  • Virtualization products such as VMWare, Citrix XenServer, Hyper-V, etc.
  • VMware product suite including vCenter, vSphere, vRealize, NSX, VSAN, HCX, ESXi.
  • Active Directory
  • Powershell
  • Experience in basic network troubleshooting
  • Experience developing and sharing knowledge with peers and customers
  • Experience with reading and/or writing automation scripts
  • Provisioning, storage concepts, Web servers, Web hosting control panels, system administration.
  • Hardware Security Modules.
  • Advanced Troubleshooting of OS and Roles
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client s data, no matter where it resides, to respond to changing market dynamics.What matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.IBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.For additional information about location requirements, please discuss with the recruiter following submission of your application.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemssoftware development toolsweb hostingweb serversknowledge basecloud computingaudio masteringactive directory

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