Customer Care Executive

Job Description

Customer Service Executive Inbound ProcessLanguages Required:Hindi / EnglishTamil / EnglishMalayalam / EnglishKannada / EnglishQualification: Graduate in any disciplineLocation: Fortune 9, Somajiguda, Opposite Yashoda HospitalExperience Required: Freshers to 1 yearIndustry: BankingEmployment Type: Full-TimeSalary: 16,000 to 17,000 per monthShift: 24/7 rotational shiftsWeek Off: 1 rotational week offJob Overview:We are hiring Customer Service Executives for our inbound process in the banking sector. Candidates should be fluent in one of the mentioned regional languages along with English and should possess good communication skills.Roles and Responsibilities:Handle inbound customer calls professionally and resolve queries efficientlyProvide accurate information regarding banking products and servicesEnsure high levels of customer satisfaction through quality interactionsMaintain call logs and follow standard operating proceduresWork in rotational shifts as per business requirementsKey Skills:Excellent communication skills in English and any of the specified regional languagesCustomer-oriented approach with problem-solving abilityAbility to handle rotational shifts and meet performance metrics

Keyskills :
customer careexceltime managementcareer counsellingproblem solving