Customer Service Executive

Job Description

Customer Service Executive Role OverviewWe are looking for a motivated Customer Service Executive to support our Vehicle Finance operations. This role focuses on assisting customers through the loan process, maintaining dealer relationships, and ensuring smooth coordination with internal teams to enhance the overall service experience.Roles & Responsibilities Lead Handling & Support1. Work closely with DSEs and channel partners to generate and manage leads.2. Engage with walk-in or referred customers to support deal closures.Customer Service & Interaction1. Provide complete assistance to customers by explaining product features and resolving sales-related queries.2. Educate customers on processes, documentation, and eligibility to help them make informed decisions.3. Cross-sell suitable products whenever relevant.Dealer Coordination1. Maintain consistent communication and strong relationships with assigned dealers to ensure smooth operations.Documentation & Loan Processing1. Collect and verify both pre-sanction and post-sanction documents.2. Perform accurate data entry in internal systems such as RSPM and SAGE.3. Support customers throughout the application and approval process.Internal Team Collaboration1. Coordinate with operations and credit teams to expedite loan processing.2. Share required information and follow up to ensure timely completion of customer applications.Performance Metrics1. Loan units disbursed2. First EMI support and resolution3. Effective RC (Registration Certificate) collectionEducation & Experience1. Any graduate2.0-2 years of experience in vehicle salesSkills Needed1. Excellent communication and negotiation abilities2. Basic understanding of the market and vehicle finance processes3. Strong analytical thinking and product knowledge4. Customer-first mindset and high execution capabilityAdditional Requirements1. Ability to travel for field activities2. Two-wheeler and valid driving license required3. Familiarity with RTO procedures is a plus4. Positive attitude with willingness to learn and adapt.

Keyskills :
customer servicelead generation