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Customer Service Specialist

0.00 to 3.00 Years   Bangalore   16 Mar, 2025
Wroots Global Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support RepresentativeJob Overview: We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will provide exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience. You will be the voice of our brand, ensuring customer satisfaction through various channels.Key Responsibilities:Respond to customer inquiries via phone, email, or chat promptly and professionally.Resolve product/service issues, offering solutions and troubleshooting assistance.Process orders, returns, and exchanges accurately.Document customer interactions and maintain a clear record of issues and resolutions.Escalate unresolved issues to appropriate departments for further action.Continuously contribute to improving support processes and customer experience.Qualifications:Proven experience in customer support or similar role.Strong communication skills in English and Hindi (written and verbal).Problem-solving attitude and ability to remain calm under pressure.Familiarity with CRM software and customer service tools.Ability to work independently and as part of a team.High school diploma or equivalent; additional qualifications a plus.Benefits:Competitive salary and benefits package.Opportunity for career growth and advancement.Dynamic and supportive work environment.How to Apply: For more details, please contact HR Recruiter :SubharanjanNum: hidden_mobileMail: hidden_email

Keyskills :
servicecustomer supportbpo voicestrong interpersonal skillsconvincing powercustomercustomer servicecommunication skillscustomer careassociatecustomer service manager

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