Customer Service Supervisor

Job Description

The role of a customer service supervisor involvesensuring customer satisfaction, providing guidance to team members, managing team performance, handling customer complaints, and implementing strategies to improve service qualityAs a customer service supervisor, youoversee and lead a team responsible for delivering outstanding service to customers. You play a vital role in managing daily operations within the customer service department, ensuring that quality standards and customer satisfaction goals are consistently met or exceeded
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed
Proficient computer skillsProficient standard office equipment skillsStrong people skillsExcellent phone etiquetteOutstanding organizational skills

Keyskills :
equipmentetiquetteofficecomputerphonestrongoutstandingstandardexcellentskillsorganizationalpeople