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Customer Support Representative

3.00 to 8.00 Years Bangalore,Noida, Chennai, Gurugram, Kolkata, Pune, Mumbai City, Delhi 18 Nov, 2024

Job Location	Bangalore,Noida, Chennai, Gurugram, Kolkata, Pune, Mumbai City, Delhi
Education	Not Mentioned
Salary	Rs 3.0 - 7 Lakh/Yr
Industry	Sports / Fitness
Functional Area	Customer Service (International)
EmploymentType	Full-time

Job Description

We are seeking a dedicated and customer-focused **Customer Service Representative** for our inbound process. As part of this role, you will handle incoming customer inquiries, provide solutions to customer issues, and ensure a high level of customer satisfaction. This position is fully remote, allowing you to work from the comfort of your home.**Key Responsibilities:** - Respond to inbound customer calls, emails, and chat inquiries professionally and promptly. - Resolve customer issues, complaints, and questions related to products or services. - Provide accurate information and troubleshoot customer concerns with efficiency. - Escalate unresolved issues to the appropriate department or supervisor as necessary. - Maintain a high level of product/service knowledge to provide the best customer support. - Document and update customer interactions in the CRM system. - Follow company policies and procedures to ensure consistency in customer service. - Strive to meet individual and team performance goals, such as call handling time and customer satisfaction ratings.**Required Qualifications:** - High school diploma or equivalent; college degree preferred. - Prior experience in customer service, especially in an inbound call center, is a plus. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Comfortable working with technology and various customer service software (CRM experience is a plus). - A quiet, distraction-free workspace at home.Contact - hidden_mobile

Keyskills :
inbound processinbound customer service

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