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Customer Support Representative

1.00 to 10.00 Years   Bangalore   07 Feb, 2026
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    URGENT HIRING || CUSTOMER SUPPORT EXECUTIVE || BANGALOREProfile:- Customer Support ExecutiveExperience:- Min 1 YearCTC:- Upto 3.6 LPA (Depend on the interview)Location:- BangaloreWorking Days:-6 DaysKey Responsibilities:
    • Handling Inquiries: Responding to customer questions via phone, email, chat, or social media. This includes providing information about products, services, pricing, and policies.
    • Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
    • Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
    • Product Knowledge: Developing and maintaining in-depth knowledge of the companys offerings to effectively assist customers.
    • Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
    • Building Relationships: Fostering positive customer relationships through professional and empathetic communication.
    Essential Skills:
    • Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
    • Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions.
    • Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour.
    • Interpersonal Skills: Building rapport with customers and colleagues.
    • Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
    • Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.

Keyskills :
bpocustomer service

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