Data & Customer Service Specialist

Job Description

Role Overview:As a Client Data Specialist within the KYC quality reviewer team, you will play a lead role in acquiring, managing, and retaining meaningful relationships that deliver outstanding experiences to the customers. Your primary responsibility will be to review the records completed by the production team to ensure all client KYC records are compliant with regulatory standards. This role will involve analyzing confidential client data from both public and internal sources to ensure compliance with KYC requirements, identifying discrepancies in KYC records, and suggesting necessary amendments. You will also be responsible for maintaining high standards of customer service while handling sensitive information with confidentiality for both internal and external clients.Key Responsibilities:- Analyze confidential client data from public and internal sources to ensure compliance with KYC requirements.- Understand and apply the firms KYC requirements, including various due diligence processes such as CIP, SDD, EDD, LDD, SpDD, and PDD.- Identify discrepancies in KYC records, suggest necessary amendments, and escalate any AML red flags to the compliance team.- Ensure that all record reviews are completed within specified deadlines and SLAs.- Conduct a review of confidential client data via publicly available and internal sources while maintaining high standards of customer service.- Compare and contrast differences within KYC records, highlight required amendments to the production team, and escalate to compliance in case of AML red flags.- Handle and maintain confidential client documentation.- Demonstrate the ability to comprehend KYC risk factors and draft the overall risk summary for the client.Qualifications Required:- Bachelors Degree and/or Graduate Degree.- Knowledge of KYC is essential with at least 2 years of experience (Audit Control Risk AML and Research may also be areas of experience).- Strong research, analytical, and comprehension skills with the ability to analyze large amounts of data.- Client-focused with strong customer service skills, including oral and written communication skills.- Ability to multi-task and meet deadlines against a high-volume work schedule. Role Overview:As a Client Data Specialist within the KYC quality reviewer team, you will play a lead role in acquiring, managing, and retaining meaningful relationships that deliver outstanding experiences to the customers. Your primary responsibility will be to review the records completed by the production team to ensure all client KYC records are compliant with regulatory standards. This role will involve analyzing confidential client data from both public and internal sources to ensure compliance with KYC requirements, identifying discrepancies in KYC records, and suggesting necessary amendments. You will also be responsible for maintaining high standards of customer service while handling sensitive information with confidentiality for both internal and external clients.Key Responsibilities:- Analyze confidential client data from public and internal sources to ensure compliance with KYC requirements.- Understand and apply the firms KYC requirements, including various due diligence processes such as CIP, SDD, EDD, LDD, SpDD, and PDD.- Identify discrepancies in KYC records, suggest necessary amendments, and escalate any AML red flags to the compliance team.- Ensure that all record reviews are completed within specified deadlines and SLAs.- Conduct a review of confidential client data via publicly available and internal sources while maintaining high standards of customer service.- Compare and contrast differences within KYC records, highlight required amendments to the production team, and escalate to compliance in case of AML red flags.- Handle and maintain confidential client documentation.- Demonstrate the ability to comprehend KYC risk factors and draft the overall risk summary for the client.Qualifications Required:- Bachelors Degree and/or Graduate Degree.- Knowledge of KYC is essential with at least 2 years of experience (Audit Control Risk AML and Research may also be areas of experience).- Strong research, analytical, and comprehension skills with the ability to analyze large amounts of data.- Client-focused with strong customer service skills, including oral and written communication skills.- Ability to multi-task and meet deadlines against a high-volume work schedule.

Keyskills :
KYCComplianceDue DiligenceAMLRisk AnalysisResearchAnalytical SkillsCustomer ServiceCommunication Skills