Director - Operations

Job Description

Job descriptionJob briefWe are looking for an experienced, motivated and self-driven Director of Operations to join our core team! As a Director of Operations, you will be the one planning, implementing and overseeing our companys daily operations. As this function is crucial for the success of our business, we want you to have a strong sense of ownership and pride in your performance and its impact on company successResponsibilitiesCommunicate with superior to make decisions for operational activitiesSet strategic operational goals and KPIsPlan, implement and manage the overall long-term business success strategyPlan and monitor the day-to-day operationsSupervise staff from different departmentsProvide constructive feedbackEvaluate and monitor the efficiency of business proceduresOversee customer support processesOrganize customer support to enhance customer satisfactionReview financial informationManage operational budgets to promote profitabilityDevelop policies and procedures and encourage adherenceManage relationships with external partners and vendorsRequirements:Knowledge of industry legal rules and guidelinesKnowledge of industry latest trends and best practicesIn depth knowledge of diverse business functions and principles such as supply chain, finance, customer service, human resources etc.)Working knowledge of data analysis and performance/operation metricsFamiliarity with MS Office and various business software (e.g. ERP, CRM)Critical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal and communication skills.RoleHead - OperationsIndustry TypeInternetFunctional AreaCustomer Success,Service & OperationsEmployment TypeFull Time, PermanentRole CategoryOperationsEducationUG :B.Sc in Any Specialization, B.A in Any SpecializationPG :M.A in Any Specialization, MS/M.Sc(Science) in Any SpecializationDoctorate :Doctorate Not RequiredKey SkillsCustomer ServiceCustomer SupportProject ManagementValuationPeople ManagementDue DiligenceStrategic PlanningOperations Management

Keyskills :
human resourcescustomer servicebusinesssupply chaindata analysiserpplanninganalysisms officefinancesupplyproblem solvingtime managementcustomer supportstrategy