Front Office Manager

Job Description

We are looking for a Front office manager to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.ResponsibilitiesEnsure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customers requestsTroubleshoot emergenciesMonitor stock and order office suppliesEnsure proper mail distributionPrepare and monitor office budgetKeep updated records of office expenses and costsEnsure companys policies and security requirements are met

Keyskills :
schedulinginventoryguestcontrolfrontoperationsserviceroomdeskreservationsavailabilitycustomerappointmentscomplaintssatisfaction