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Genesys Cloud

1.00 to 10.00 Years   Bangalore, Pune   16 Sep, 2026
Ara Resources Private Limited
Job LocationBangalore, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Job Title : Genesys Cloud CX/AILocation : Bangalore/puneWork Type : HybridAbout ARAs Client Global Technology Consulting LeaderARAs Client is a global leader in technology consulting and professional services. They are known for their innovative solutions and commitment to excellence across various industries. The organization fosters a collaborative and inclusive culture, empowering their employees to drive impactful change.Role SummaryARAs Client is seeking a skilled Genesys Cloud CX Engineer to design, configure, and optimize their enterprise Genesys Cloud CX environments. The ideal candidate will collaborate with various teams to deliver reliable and scalable contact center solutions.Key Responsibilities
    • Administer, configure, and support Genesys Cloud CX environments.
    • Design and maintain IVR, ACD, queues, and call routing.
    • Configure and support omnichannel capabilities including Voice, Chat, Email, and Messaging.
    • Troubleshoot call routing, SIP, and telephony issues.
    • Monitor platform health, performance, and contact center metrics.
    • Develop and maintain reports and analytics using Genesys Cloud capabilities.
    • Coordinate with support teams for issue resolution.
    • Participate in migration and modernization initiatives.
    Must-Have Qualifications
    • 5-8 years of hands-on experience with Genesys Cloud CX.
    • Strong knowledge of IVR, ACD, and call routing.
    • Experience with SIP, SIP trunking, and cloud telephony.
    • Proficient in REST APIs and integrations.
    • Genesys Cloud CX Certified Professional certification.
    Nice to Have
    • Experience with Salesforce and ServiceNow integrations.
    • Knowledge of AWS or Azure fundamentals.
    • Familiarity with Python or PowerShell scripting.
    Behavioral Competencies
    • Strong ownership mindset.
    • Excellent stakeholder communication.
    • Proactive approach toward automation.
    • Ability to work effectively in global environments.
    Why Join Us
    • ARAs Client offers a dynamic work environment with opportunities for growth.
    • They are committed to innovation and excellence in technology.
    • Employees are encouraged to take ownership and drive impactful projects.
    • ARAs Client values diversity and inclusion in their workforce.

Keyskills :
cloudgenesyscontactcx/ai

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