Global Real Estate Control Manager, Sr. Associate

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.JPMorgan Chase Global Real Estate (GRE) is responsible for a worldwide occupancy portfolio of 70+ million square feet across 60+ countries in over 6,500 properties. Control Management (CM) CM maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies and Control Governance & Reporting.The Control Manager support role resides within CAO Control Management and is accountable for the effective implementation and execution of the GRE control framework. The position supports the GRE leadership team on matters related to control and operational risk evaluation (CORE), issue management, control governance and reporting, technology controls, audit/exam preparedness and resiliency. This position requires knowledge and background in risk management as well as familiarity with compliance and audit best practices. The candidate will be expected to apply the firmwide oversight and controls framework and protocols for strengthening the control environment and serving as an expert risk and control resource to the GRE team. The ability to communicate effectively is critical as you will work across GRE and with representatives from the JPMC CM and Compliance offices to support the strategic direction and goals of the firm surrounding improved controls management. Role Responsibilities: Risk Identification & Assessment
• Ongoing monitoring and assessment of operational risk and control environment
• Assessing risk to determine whether or not to heighten
Control Environment & Design
• Responsible for control-related activities: designing the control in partnership with the Business Executive, including how to measure its effectiveness, providing control implementation support and control validation, and performing control evaluation based on defined triggers
• Strategic management of proposals to resolve complex scenarios which require the consideration of operational impact, regulatory obligations, and a dynamic product and control climate.
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
Issues & Control Deficiencies
• Performing issue/action plan administration end-to-end
• Identifying the root cause and key themes/trends to address issues broadly
• Developing action plans; validate the execution of action plans
Control Governance & Reporting
• In partnership with stakeholders, evaluate and perform an end-to-end analysis of the business risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks
• Ensure that data controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Review results of QC deep dives completed by Control Management and enhance testing based on lessons learned.
• Focus on building preventive and more automated, controls into processes
• Ensure deliverables are well understood, deadlines are met, and issues are escalated as appropriate. Work with Program partners, Control Management peers and the Business to ensure reviews are managed appropriately and that controls are sustainable.
• Provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• As new systems and processes are developed, ensure proper controls and procedures are designed and implemented to mitigate risk, and that the framework is updated for ongoing monitoring.
Leadership and Teamwork
• Support Control Manager, VP in managing regional and global initiatives
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Follow-up with accountable business and functional stakeholders within Global Real Estate teams to ensure control issues (regulatory, audit, compliance identified, and business/self-identified) are effectively resolved
Qualifications:
• Bachelor s degree with 7-9 years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Control & Operational Risk Evaluation in conjunction with business partners
• Previous experience & expertise and a true passion for process innovation, design, and digital technology with proven success delivering complex, large scale initiatives
• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
• Project management & leadership experience
• Experience in managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Proven ability to communicate effectively to multiple levels of management, both written and verbal
• Ability to visualize and present complex messages to stakeholders and executives
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Skills:
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control breaks
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Team Player strong influencing skills and ability to develop strong partnerships across businesses
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Decision Making/judgement moderate level of independent decision making using sound judgement , influence stakeholders and justify decision making
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process analysis / design acumen ability to understand a process and associated risk to inform control design
• Implementation skills
  • Writing Action Plans, Procedures
  • Change Management
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Keyskills :
root causemusic makingdue diligencesmall businessbusiness unitscontrol designrisk managementtime managementplanning skillsrisk evaluationmicrosoft office