Global Workforce Operations Specialist

Job Description

As a member of the Global Workforce Operations team, the GWO Specialist is responsible for executing primarily on Payroll, Data & Reporting, and other HR services, utilizing an in-depth understanding of relevant systems, processes and policies. This role requires emphasis on data integrity and analysis to support key HR decisions. Identify and resolve operational issues and support process improvement. The GWO Specialist will assist with reconciling third party systems against internal HR systems. The position will ensure the integrity of the employee data which resides in the payroll, PeopleSoft and other systems.

Primary Responsibilities:

Payroll

• Day-to-day operation of payroll related tasks, working closely with Avery Dennison & its outsourced payroll partner(s) as applicable to ensuring quality inputs and outputs

• Support local HR, managers and employees with payroll and HR processes

• Research complex payroll and timekeeping issues. Provide resolution to payroll team, HR, and department leadership

• Provide analysis, testing, and training as needed to support department initiatives.

Data & Reporting

• Provide advice on standard suite of reports to field HR, Managers and other stakeholders

• Handle and develop non-standard reports requested through the service delivery platform

• Drive increased productivity and compliance through process improvements, standardization and simplification with external partners and businesses

• Acts as an IT liaison for HR/Payroll business processes and makes recommendations for systems automation activities and continuous efficiency improvements

• Partnering with Finance and ensuring that payments (salaries, statutory and third-party) are executed accurately and within the required timeframes.

• Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and Avery Dennison policy requirements

• Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication

• Provide ad-hoc operational support for assigned processes

• Documents all HRIS, Payroll, and master database process flows and updates as process, vendors and applications are revised

• Ensures efficiency of the technology in the support of employee transaction processes

• Handles internal and external audit work and ensures compliance with Sarbanes Oxley controls where applicable

• Ensures payroll and associated processed are delivered accurately and on time, every time

Employee Inquiry Support

• Assisting with and becoming an expert at resolving employee inquiries

• Preparing and creating the necessary data & documentation for processing changes into the HR System

• Executing PeopleSoft Data Transactions

• Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow (e. g., email, phone, chat, and case management system)

• Answer HR -related questions, provide guidance to both managers and employees, and escalate as appropriate

• Educate employees of services available to them and encourage self-service tools and other systems

• Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization

• Identify outdated knowledge articles and/or the need to create new knowledge articles

Qualifications & Experience:

• Degree from a relevant field of study (Graduate / Post Graduate with Specialization in HR)

• 5 to 10 Year experience in HR/payroll preferably from HRshared services background

• Strong written and oral communication skills

• Understands HR processes, needs and functions. Accurately and effectively communicates stakeholder needs to bridge the gap between HR responsibilities/needs and systems development

• Ability to generate a sense of urgency with understanding of when to escalate issues

• Ability to handle diverse and confidential information requiring extreme accuracy, independent judgment and discretion

• Ability to document processes and make recommendations for improvements

• Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes

• Self-motivated and able to work independently and as part of a team

• Strong analytical skills with proven ability to organize and analyze data

• Maintains confidentiality and applies discretion where required

• Service orientated and passionate about enhancing the employee experience

Qualifications Experience:

• Degree from a relevant field of study (Graduate / Post Graduate with Specialization in HR)

• 5 to 10 Year experience in HR/payroll preferably from HRshared services background

• Strong written and oral communication skills

• Understands HR processes, needs and functions. Accurately and effectively communicates stakeholder needs to bridge the gap between HR responsibilities/needs and systems development

• Ability to generate a sense of urgency with understanding of when to escalate issues

• Ability to handle diverse and confidential information requiring extreme accuracy, independent judgment and discretion

• Ability to document processes and make recommendations for improvements

• Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes

• Self- motivated and able to work independently and as part of a team

• Strong analytical skills with proven ability to organize and analyze data

• Maintains confidentiality and applies discretion where required

• Service orientated and passionate about enhancing the employee experience

Keyskills :
customer servicecustomer relationssalesqualityreportingstrong analytical skillsstrong interpersonal skillshr processesservice levelexternal auditdata integrityservice deliveryanalytical skillscorporate liaisonoral communicationprocess impro