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Good opportunity for the Quality Specialist III

1.00 to 3.00 Years   Bangalore   05 Aug, 2022
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Principal Duties and Responsibilities:
    • Supports Retail products such as Checking, Savings, Safe Deposit Boxes, Loans, Mortgages, Cards and Certificate of Deposits
    • Learn and become Subject Matter Expertise in assigned functions/queues
    • Be vigilant while performing quality audit on all assigned cases and ensure each quality questionnaire is completed appropriately
    • Precise description of identified defects must be documented and communicate to partners timely for the rectification and follow up measures must be taken if required
    • Maintain quality records including necessary evidences for defects, disputes & remediations appropriately
    • Ensure adherence to firm s quality standards and ops standard operating procedures
    • Reports suspicious activities on the accounts proactively
    • Applicable compliance/controls/regulations expectations are met
    • Productivity, Accuracy, SLT & Time in Production targets are met
    • Comfortable working independently and within a team environment in a dynamic and challenging environment
    • Requires highest level of vigilance in processing customer requests to ensure the business is in compliance with various U.S regulations such as Telephone Consumer Protection Act (TCPA), Regulation E, Fair and Accurate Credit Transactions Act, Regulation CC and AML/KYC (Bank Secrecy Act).
    • Ensure all exceptions, involving deviation from Standard Operating Procedures or inability to process the work within turnaround time is escalated to supervisor/Manager
    • Ensure that all work assigned is processed as per Standard operating procedures and within the Timeframe Stipulated
    • Reports suspicious activities on the accounts proactively
    • Act as first line of defense and ensure the business is line with various U.S retail banking regulations
    • Avoid Financial Loss, Privacy Breach or adverse Customer or Regulatory Impact in the process
    • Comfortable working independently and within a team environment in a dynamic and challenging environment
    Essential Qualification, Skills & Experience
    • Graduates, preferably in Commerce - Preferably having first class pass percentage
    • 1-3+ years of overall experience with a strong background in Retail Banking Operations
    • Excellent verbal and written English communication skills
    • Knowledge of quality standards, risk and controls are required
    • Knowledge of Retail Customer Fulfillment is preferred
    • Strong critical thinking and analytical skills
    • Flexible to work in various shifts (including Night) according to business requirement
    • Demonstrated strengths in:
    • Research and analysis
    • Customer Service/Support
    • Time management, work organization, and follow up
    • Attention to detail and a focus on work accuracy
    • Flexibility to adapt to changing priorities and business needs, and able to work well in a fast-paced environment
    • Demonstrated initiative and accountability
    • Proficiency in Microsoft Office Suite
    • Knowledge of U.S Regulatory guidelines relevant for Retail/Consumer Banking
    • Ability to collaborate, partner and work in a team environment
    Performance Metrics
    • Service Level results
    • Quality Control measurements
    • Productivity or Efficiency metrics
    • Other specific performance requirements as determined by Operations Manager
    ,

Keyskills :
auditingquality assurancequalitybasiscoachingconsumer protection actsubject matter expertisestandard operating proceduresmusic makingquality audit

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