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Job Location | Bangalore, Chennai, Hyderabad, Kolkata, Pune, Mumbai City, Ahmedabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | Sales / BD,SBU Head / CEO / Director |
EmploymentType | Full-time |
About ToptalToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the largest fully distributed workforce in the world.We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun (see this video from The Huffington Post). We see no borders, move at a fast pace, and are never afraid to break the mold.Position DescriptionAs the Head of Client Experience, you will lead and manage the world-class Client Experience team at Toptal. You will be responsible for refining and executing all policies, systems, and team structures necessary to maintain the highest level of client experience at a global company working around the clock. You will build and manage teams and take ownership over optimization of team performance. You will work closely with clients and the appropriate internal teams at Toptal to quickly and effectively resolve issues. You will also work extensively with sales teams on a variety of initiatives.You will be the primary person responsible for maintaining and continuously improving Toptal s commitment to providing world-class client experience.This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.Responsibilities:
Keyskills :
virtual teamsdirect actionenterprise salesclient satisfactionsoftware developmentoptimization strategiesfinancial justification