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| Job Location | Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City, Delhi |
| Education | Not Mentioned |
| Salary | Rs 6 - 14 Lakh/Yr |
| Industry | Manufacturing |
| Functional Area | Process Control,Maintenance |
| EmploymentType | Full-time |
Job brief:We are looking for a qualified Help desk Executive to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues. As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.Responsibilities:Manage the help desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaintsEstablish best practices through the entire technical support processFollow up with customers to identify areas of improvementDevelop daily, weekly and monthly reports on help desk teams productivityProvide customer feedback to the appropriate internal teams, like product developersRequirements:Proven work experience as a Help desk managerHands on experience with help desk and remote control softwareSolid technical background with an ability to give instructions to a non-technical audienceCustomer-service oriented with a problem-solving attitudeExcellent written and verbal communications skillsTeam management skillsBSc degree in Computer Science, Information Technology or relevant field
Keyskills :
documentationloggingmiscustomer relations