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Hiring for Communication Coach,Soft skills trainer

Fresher   Bangalore, Pune   15 Nov, 2025
IZEE MANPOWER CONSULTANCY PVT LTD
Job LocationBangalore, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    • Responsibilities:
      • Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.).
      • Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis.
      • Identify needs for development and provide interventions not limited to training, activities & engagement.
      • Conduct facilitation workshops as part of the coaching needs.
      • Undertake continuous observations and feedback for bottom quartile associates.
      • Develop the supervisory staff on issue identification and coaching mechanism.
      • Undertake Training needs Analysis.
      • Conduct Daily Huddles for the span mapped.
      • Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching.
      • Utilize relevant tools required to help participants learn and to extend support to them.
      Examine data from multiple sources and integrate data/ inputstodetermine and resolve key issues.
      • Use basic analytical methods to identify problems for client scenarios and recommend solutions.
      • Ensure all coaching plans are executed in a timely manner.
      • Work closely with Quality and CS operations leaders to ensure improved
      • Report and document the observations and feedback and share relevant updates to all required stakeholders.
      • Translate customer service business requirements into training / coaching action plans.
      • Any adhoc activities associated with skill enhancement of on of floor associates.
    • Requirements:
      • Coaching Certification from a reputed institute.
      • Working knowledge of research methodology and principles.
      • Experienced in development needs assessment (TNA) techniques/ tools.
      • Advanced knowledge of relevant tools required to help participants learn and to extend support to them.
      • Advanced Customer Service attitude, skills and knowledge.
      • Ability to translate customer service business requirements into training / coaching action plans.
      • Client consulting skills.
      • Willingness to relocate, travel and work in shifts, at short notice.
      • Ability to Listen effectively and build rapport.
      • Excellent Collaboration and Interpersonal skills.
      • Consistently display strong knowledge of customer service domain and drive customer centricity.
    • Qualifications:
      • Candidate must possess a bachelors degree in any field.
      • Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer
      • Excellent in MS office products (Excel, Word, Outlook, PowerPoint).
      • Experienced in training scheduling, delivery and reporting.
      • Interface effectively and professionally with all levels of management both internally and externally.
      • Excellent Oral and Written communication skills.
      • Excellent analytical and problem-solving skills.
    Contact:Veera-hidden_mobile

Keyskills :
communication trainingcommunication coachvoice coachvoice accent trainingvna trainer

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