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Hiring for International Voice process Intouchcx

1.00 to 6.00 Years   Bangalore   31 Aug, 2023
Intouch CX
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    PFA,THE ROLE: Customer Service Associate -Non-VoiceAbout IntouchcxIntouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.About theJobAre you a self-motivated individual, have excellent customer service skills, and love learning about new technology Then this is the role for you! Were looking for a Customer Service Associate-Non-Voiceto provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.As a Customer Service Associate -Non-Voice, You Will
    • Provide support and resolve technical issues via email and other electronic communications
    • Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.
    • Apply advanced troubleshooting techniques to provide unique solutions to the customers individual needs
    • Leverage your experience to provide feedback to the team on how to improve our services
    • Drive customer communication during critical events.
    As a Customer Service Associate -Non-Voice, You Have
    • 6 months to 4 years of customer service experience through phone, email and chat.
    • Fluency in written English
    • Experience in the gaming/tech support (asset)
    • Excellent oral and/or written communication skills
    • Customer service experience with strong customer focus
    • Excellent team player with experience and passion for gaming
    • Strong multi-tasking skills
    • Strong analytical and troubleshooting skills
    • The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
    Benefits of working as a Customer Service -Non-Voice:
    • An attractive compensation package with performance-based incentives
    • Incredible learning and growth opportunities
    • Outstanding rewards and recognition program & employee engagement activities
    • Free Food and Transport while working on-site
    • Medical Insurance

Keyskills :
customer supportcustomer care

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