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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BDGeneral / Operations Management |
| EmploymentType | Full-time |
Process: Domestic Voice ProcessEducation: MBA - HR/ BBA - HR or HR specializedExp: min 3 yr to max 4yrSkills Requires: Excellent written and verbal communication skills (English Kannada) Should have knowledge about outbound sales processStrong knowledge and exposure to customer care techniques and processes. Should be proficient with MS office ExcelRoles Responsibilities: Understand all organizations products, services, procedures and guidelines and communicate same to all team membersMaximize the productivity by monitoring the metrics defined for the process. Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Reducing Controlled ACW timing/ AHT/ Quality/ attendance of the agents. Preparing MIS reports, team performance reports and all such BI reports with analysis. Motivating team through effective management, career counseling, grooming drive the team for results, implementation of reporting mechanism. Conduct regular review of all agents performance and organize motivate training sessions for under performers and recommend PIP plans to HR. Timely Submission of operations review and attrition control report. Propagate positive teamwork across work groups drive business results. Own and Drive continuous improvement within the process through actively identifying opportunities through Quality initiatives. Submit regular reports to management and seek new ideas pro- actively and strategies to improve performance at the center independently. Ensure to maintain a good relation with client and satisfied at all times by providing prompt response and solutions to their challenges at all timesKeep up with best practices trends and happenings in the industry and ensuring adherence to industry standard. ,
Keyskills :
outbound sales domestic elation coldcalling outboundsales 3yr motivate motivatingteam motivating