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Immediate HiringService Desk (L1 Support) IT Technical Support l Night Shifts

Fresher   Bangalore, Pune   23 Sep, 2025
Live Connections
Job LocationBangalore, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Title: Service Desk AnalystQualification : Graduate Location: Pune & Bangalore Experience:1 -5 YearsShifts :Night shiftsSalary: 3.5 5.0 LPA (Depending on experience)Job SummaryWe are looking for a Service Desk (L1) Agent to provide first-level technical support for IT-related issues. The role involves troubleshooting, resolving service requests, and ensuring customer satisfaction while following ITIL best practices.Key Responsibilities
    • Provide 1st level support through calls, chat, and emails.
    • Troubleshoot issues related to Active Directory, Azure AD, O365, MS Teams, SharePoint, OneDrive, Outlook, VPN & Networking.
    • Handle password resets, account unlocks, mailbox setups, and sync issues.
    • Support OS (Windows), MS Office Suite, and mobile platforms (iOS/Android).
    • Ensure SLA adherence, proper documentation, and timely customer updates.
    Skills Required
    • 1218 months experience in IT Service Desk / Technical Support.
    • Knowledge of AD, O365 Exchange Admin, MS Teams, and SharePoint.
    • Troubleshooting skills in Windows OS, MS Office, Browsers, and networking basics.
    • Strong communication, problem-solving, and customer service skills.
    • Familiar with ITIL process (preferred).
    Other Requirements
    • Graduate in IT/Computer Science preferred.
    • Willing to work in rotational shifts (24x7 environment).
    Interested candidates can share their resumes at:hidden_email For queries, contact: 91 82hidden_mobile0Contact Person: Salma

Keyskills :
vpnactive directorytroubleshootingtechnical supportservicenowticketing toolssupportservice deskwindows supporto365

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