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International Voice Process

0.00 to 1.00 Years   Bangalore   31 Dec, 2024
Quess Corp (Magna Infotech)
Job LocationBangalore
EducationNot Mentioned
SalaryRs 50,000 - 3.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

    Job Title: International Voice Process ExecutiveLocation:BangaloreJob Type: Full-TimeShift Timing:Rotational ShiftExperience: [0-2 years or more depending on the role]About the Company:Our Client is a global leader, providing innovative solutions to clients around the world. We are looking for dynamic and enthusiastic individuals to join our International Voice Process team to provide exceptional customer service and support to our international clients.Key Responsibilities:
    • Handle inbound and outbound customer calls related to [product/service offered by the company].
    • Provide clear, accurate, and timely information to customers regarding inquiries, product features, services, and troubleshooting.
    • Resolve customer queries and issues professionally, ensuring first-call resolution where possible.
    • Identify and escalate complex customer concerns to the appropriate department or higher-level support when necessary.
    • Meet performance metrics related to call handling, customer satisfaction, and quality assurance standards.
    • Maintain a positive and professional demeanor when interacting with customers from diverse cultural backgrounds.
    • Document and update customer interactions in the CRM system, ensuring accurate records are maintained.
    • Adhere to company policies, procedures, and compliance requirements.
    • Continuously improve product knowledge and communication skills through training and feedback.
    *Excellent Communication Skill*5 days working*cab facilities available

Keyskills :
englishvoice processinternational voice processcommunicationvoice support

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