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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
v Project Management: Responsible for transition of existing and launch of new benefits and pension administration processes/programs across Canada and LATAM. Standardizing processes across based on local plans, regulations and requirements; aligning recommended processes with IT solutions (for example, Benefits tool); and facilitating approval from stakeholders. Responsible for supporting cyclical benefits and pension events and activities, such as enrolments, renewals, reporting and reconciliation.v Continuous Improvement: Own overall service quality at process level. Define and monitor benefit and pension administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy.v Customer Service: Manage employee escalations, exceptions and appeals and provide advice and monitor resolution on full range of benefit and pension related topics.v Vendor and Audit Management: Manage outside vendors performing benefit administration services for Amazon. Certify periodic audits. Work closely with a local HR team, payroll, HR Shared Services, providers and vendors ensuring that the benefits administration is delivered consistently, and in line with contract/legal requirements.v People Management: Lead a team of benefits support specialist dedicated to specific programs/countries., Bachelor s degree in business, finance, HR or related field 8+ years of relevant program management experience, working experience on benefits Fluent in English Demonstrated ability to achieve program success through influence and partnership from design to delivering of initiatives Excellent written and verbal communications skills with ability to interface with all levels of the organization and demonstrated ability to influence decision makers Deep understanding and experience in delivering high levels of customer service Highly organized, able to prioritize and work under pressure on a number of projects/initiatives at the same time in a rapidly growing environment Strong data analysis skills; the ability to extract and synthesize data in order to make data-backed business decisions Ability to develop ad-hoc reporting to meet specific business needs and inquiries Successful record of building operational processes and procedures, continuously improving programs and efficiencies Periodic Global business travel may be required. Experience managing large-scale employee benefit or pension administration programs, associated vendor management, and program development and delivery Exceptional analytical skills, including proven abilities in process development and data management, financial accounting, reporting, auditing and reconciliations, and strengths in reporting and communicating data and trends to business leaders
Keyskills :
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