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NTT DATA Hiring for Service Desk Freshers

0.00 to 1.00 Years   Bangalore,Noida   16 Mar, 2025
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationBangalore,Noida
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    • Roles & Responsibilities:
      • Managing customer interactions & records reported issues in the ITSMtool.
      • Identifying technical issues related to desktop, laptop, printers, peripherals, etc., applying fixes and investigating root causes using internal instructions.
      • Providing technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
      • Working requests relating to PC maintenance.
      • Participating in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
      Key Skills
      • Ideally University education, preferably technical degree, or Microsoft certifications
      • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
      • Ability to analyse and solve problems by investigating potential solutions using troubleshooting skills
      • Excellent communication and customer service skills
      • C2 level proficiency in English language
      • Flexibility to work shifts if required
      Compensation:
    • For 3 years full time Graduates (BCA/BSc/ BBA /BCom/BA - English)
      1. During training period, a stipend of Rs. 8000/- PM will be paid.
      2. After successful completion of the training a salary of Rs 2,80,000 P.A will be paid.
      For 4 years full time Engineers (BE/BTech/MCA/MA - English)
      1. During training period, a stipend of Rs. 12000/- PM will be paid.
      2. After successful completion of the training a salary of Rs 3,00,000 P.A will be paid.
    • Eligibility criteria:
      • BA - English/BSc/ BCA/ BBA/ MA - English/ME/BE/BTech 2023 & 2024 Pass out Only
      • 60% throughout education.
      • Any Stream
      • Indian nationality

Keyskills :
toeflservice desk managementbusiness englishservice deskielts

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