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O365 Governance Engineer

3.00 to 5.00 Years   Bangalore   11 Dec, 2019
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Mandatory Skills:

  • Manage service operations, capability improvement for the service lifecycle, including the key functions of: Incident Management, Change Management, Problem Management, Risk Management, Release and Deployment Management, License Management and Knowledge Management.
  • Manage major incident bridgesP1 incidents, Stakeholder communications, Chair CAB calls, Status Updates, Process Compliance, Operations Management, Conduct process audits etc.

Skills Required: - .

  • Strong service management knowledge based on ITIL processes.
  • Good Knowledge of Microsoft Application like Word, Excel and reporting applications.
  • Strong stakeholder management skills.
  • Solid exposure to BMC ITSM Service Now ITSM.
  • Should have experience in handling multiple accounts and customers.
  • Extensive experience in ChangeIncident Management.
  • Strong verbalwritten communication skills along with Good interpersonal, organization and customer services skills.

Good to Have:.

  • Strong service management process consulting experience with good understanding of ITIL V3 service lifecycle modules.
  • Prior ITIL V3 process consulting experience across service strategy, design lifecycle processes will have an additional weightage.
  • ITIL Certification will be an added advantage.
,

Keyskills :
process auditrisk management service strategychange management service managementproblem management service operationsprocess co

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