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Order Operations Team Supervisor II

1.00 to 4.00 Years   Bangalore   01 Jun, 2019
Aruba Networks
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Accountable for order operations activities for all Aruba-branded product lines, ensuring that performance (team booking and post-booking activities) meet global and regional SLA requirements
  • Manages a team of higher level non-exempt individual contributors who typically support moderately complex daily work activities
  • Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and the processes
  • Ensures the delivery of order operations services that meet the performance metrics defined by next level management
  • Manages daily inbound workloads and ensures execution
  • Responsible for escalation management & thorough & timely resolution to issues presented via our escalation process
Education and Experience Required:
  • First level university degree or equivalent experience
  • Typically 4+ years of experience in an order operations or supply chain function
  • Typically 1+ years of supervisory experience
Knowledge and Skills:
  • Strong knowledge of all order operations functions (from quote to cash) and Microsoft Office suite
  • Strong communication skills in local language and English (e.g. written, verbal, presentation)
  • Knowledgeable of country-specific (US, CAN, and LATAM) and route-to-market specific, order operations processes and functions (tax, export, channel/indirect vs. direct)
  • Utilizes the expertise of others as necessary
  • Strong qualitative and quantitative analytics and data modelling skills
  • Strong project management skills
  • Strong people management skills, including managing teams within scope of responsibility as well as outside sphere of direct control
  • Strong analytical thinking, analysis, data modelling, and problem solving skills
  • Strong experience in cross-functional team engagement as a means to problem-solve
  • Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language
  • Leads business or function-wide process needs and solution that may impact multiple business units and/or countries
  • Focuses on process improvement
  • Manages day-to-day OM-focused relationships with Internal/External customers & partners
  • Leads moderately complex order operations processes and functions
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Keyskills :
taxsapsalesuotecashexportsupply

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