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Remote Desktop Technician

2.00 to 4.00 Years   Bangalore   20 Jul, 2019
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaMaintenanceService / Installation / Repair
EmploymentTypeFull-time

Job Description

As part of Global Technology Infrastructure s (GTI) Client Workspace Services team this role provides IT support services for Internal Clients. Build strong customer relationships and problem-solve technical issues to make businesses more productive, collaborative, and innovative. Work is channelled through traditional incident ticket tools or our Virtual Agent (AI) to offer seamless customer support.This role requires a wide variety of strengths and capabilities, including:

  • A Level (or equivalent) or Technical Diploma
  • Experience working in a high pressure customer facing environment
  • Excellent interpersonal, written and verbal communications skills at all levels
  • Team player, strong organizational & time management skills
  • Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
  • Working knowledge of Microsoft Office products
  • Strong analytical and problem resolution skills
  • Knowledge of virtual machines and application hosting
  • An understanding of VPN and remote connection technologies
  • Ability to troubleshoot and configure peripheral devices - (Printers, iPad, Smart Phones)
  • Maintain technical knowledge to keep up with changes in technology
  • Understanding of security technologies (Incl. encryption and antivirus)
  • Microsoft Office Specialist certifications
  • Experience in analyzing and manipulating data
  • Advance Excel skills on pivot tables, VLOOKUP and presenting data
  • Programming/coding skill knowledge of programing languages such as Python, Java, C++
  • Splunk data analytics and investigative experience
  • Financial Sector experience
  • Project management skills
,

Keyskills :
msexcelpivottablesrootcausepivottableshighpressuredataanalyticstimemanagementmicrosoftofficemachinelearningvirtualmachinestsuppfinancialsectsupptservices

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