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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Rs 2.5 - 3.0 Lakh/Yr |
Industry | IT - Software |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
Roles and ResponsibilitiesInternational Phone support experience required.Should know about ITIL concepts.Should have experience in technical troubleshooting experienceAs discussed with you yesterday, we are looking to hire a Service Desk Analyst 1 position on contract basis for our Bangalore office.Job Summary:Global Service Desk is the single point of contact for Global Information Services and Engineering Services. A Service Desk Analyst acts as the first point of contact providing technical support by telephone or remote access to employees of Apotex Global companies and Affiliates worldwide.Job Responsibilities:
Keyskills :
technical supportincident managementenglish languageexchange serverservice deliveryproblem solvingbusiness ethicsservice deskmicrosoft exchangecustomer relationsactive directoryremote accessverbal communicationit servicestime management