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SAP IS-U Customer Engagement Consultant

Fresher   Bangalore, ChennaiChennai, Pune, Mumbai City   27 Aug, 2025
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationBangalore, ChennaiChennai, Pune, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    SAP IS-U Customer Engagement Consultant 6 YearsLocation: India (Mumbai, Bangalore, Pune, etc.)Experience: 6 years in SAP IS-U domainEmployment Type: Full-TimeRole Overview:As a Customer Engagement Consultant in the SAP IS-U space, you will work with utility clients to implement and optimize customer-facing processes using SAP solutions. You will be involved in requirement gathering, solution design, configuration, and support.Key Responsibilities:
    • Analyze and design SAP IS-U Customer Service (CS) and CRM processes.
    • Configure and support Customer Interaction Center (CIC), move-in/move-out, billing inquiries, and service orders.
    • Collaborate with technical teams for enhancements and integrations.
    • Participate in S/4HANA migration and digital transformation projects.
    • Provide training and documentation for end-users and stakeholders.
    Required Skills:
    • Minimum 6 years of experience in SAP IS-U CS/CRM.
    • Strong understanding of utility business processes.
    • Hands-on experience with SAP ECC or S/4HANA.
    • Excellent communication and client-facing skills.

Keyskills :
customer servicesap is-ucrm

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