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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales Support / MIS |
| EmploymentType | Full-time |
Job summaryThe position will be based in Bangalore.Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce Are you an experienced, entrepreneurial leader with a strong work ethic If yes, this opportunity at Value Added Services will appeal to you.We are looking out for candidates for Catalog AssistantIn this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.Roles and Responsibility:Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivityTasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations. Report audit results and communicate them to others within the organization. Analyze data and identify new trends/patterns. Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality. Should be open to working on Saturday & Sunday, with any other 2 days of the week as off. Create organization s reporting metrics deck and craft performance metrics for business teams. Conduct ad hoc data analysis and data quality investigations. Use Amazon s tools to problem-solve and validate solutions Build processes and streamline processes between amazon and Brand Interact with brands and service provider for resolving customer escalation, Qualifications A bachelors degree - 1 - 3 years of work experience analyzing data with strong analytical skills. Proven analytical skills and demonstrated ability to manage the business by the numbers . Track record of managing metrics and improving performance with clients Proven analytical and quantitative skills (including proficiency with tools such as Excel) and an ability to use data to back up assumptions and develop business cases. Bachelors degree required. Strong Analytical & Excellent communication skills (verbal and written) Be detail-oriented & well organized, capable of handling multiple projects at once, and deal with rapidly changing priorities in a fast-paced environment. Must have experience in establishing, measuring & meeting service level agreements, improving the performance & quality of the processes & managing complex operational concerns. Experience in a highly analytical, results-oriented environment. Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination. Eligibility Criteria Excellent written and verbal communication skills Experience with e-commerce & retail would be an advantage. Strong numerical and analytical aptitude Knowledge in Excel, SQL and Macros would be a plus
Keyskills :
misservice levelqualityinsuranceroot causereporting metricscustomer relationscustomer serviceanalytical skillsdata qualitysalesdata analysisoutbound processvalue added servicesservice providersproduct managemen